Effective Date: 20/09/2024

Pristine Gold & Gems Limited ("we," "us," or "our") operates the website www.pristinegoldgems.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase. Please read this Privacy Policy carefully. By using the Site, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect personal and non-personal information when you interact with our website, including:

1.1 Personal Information

• Contact details: Name, email address, phone number, billing, and shipping addresses.
• Payment Information: Credit/debit card information (processed by a third-party payment processor).
• Purchase History: Items purchased and related details.

1.2 Non-Personal Information

• Browsing Information: IP address, browser type, referring/exit pages, and operating system.
• Cookies: Data collected through cookies and similar tracking technologies (see Section 6).

2. How We Use Your Information

We may use the information we collect for various purposes, including:

• To process and fulfill orders, including shipping and delivery.
• To communicate with you regarding your order status, products, services, or promotional offers.
• To improve our website, services, and customer experience.
• To provide customer support.
• To send newsletters, promotional materials, and updates (if you opt-in to receive these).
• To comply with legal obligations and enforce our terms and conditions.

3. Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share your information in the following ways:

• Service Providers: We may share your information with third-party service providers who perform functions on our behalf, such as payment processors, shipping companies, and marketing service providers.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to a third party.
• Legal Compliance: We may disclose your information if required to do so by law or in response to a legal request.

4. Security of Your Information

We implement a variety of security measures to maintain the safety of your personal information. These include encryption technologies and secure networks to protect sensitive data such as payment information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee the absolute security of your information.

5. Your Rights

You have the following rights concerning your personal information:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can request that we correct any inaccuracies in your personal information.
• Deletion: You can request that we delete your personal information, subject to legal or contractual obligations.
• Opt-Out: You can unsubscribe from marketing communications at any time by clicking the “unsubscribe” link in emails or by contacting us.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our Site. Cookies are small data files stored on your device. You can control the use of cookies through your browser settings, but disabling cookies may limit your ability to use certain features of the Site.

7. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or the content of these external sites. We recommend you review their privacy policies before providing any personal information.

8. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect or store personal information from anyone under 18. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete it.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be effective immediately upon posting the revised Privacy Policy on the Site. We encourage you to review this policy periodically for any updates.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us at:

Pristine Gold & Gems Limited
Website: www.pristinegoldgems.com
Email: pristinegoldgems@gmail.com